Find quick answers to common queries about our services, from repairs to pricing. If you don’t see what you need, contact us directly, and we’ll assist you promptly.
Here, you’ll find answers to the most common questions we receive about our services. If you can’t find what you’re looking for, don’t hesitate to reach out to us directly for more information. We’re happy to help!
How quickly can you respond to an emergency repair request?
We provide fast response times, often offering same-day service for urgent repairs to minimise your downtime.
What services do you provide for commercial kitchens?
We offer comprehensive repair, maintenance, and servicing for all types of commercial kitchen equipment, including ovens, dishwashers, and more.
Do you offer maintenance contracts?
Yes, we offer tailored maintenance contracts to ensure your equipment runs smoothly and remains in top condition year-round.
What are your hourly rates for repairs?
Our hourly rates are competitive, and we provide clear pricing before any work begins. Please visit our pricing page for detailed information.
Can you repair all brands of commercial kitchen equipment?
Yes, our technicians are experienced with all major brands of commercial kitchen equipment.
Do you provide after-hours service?
Yes, we offer 24/7 emergency repair services to ensure your kitchen stays operational at all times.
How do I book a service with you?
You can easily book a service through our online form and a customer support team member will call you to arrange directly.
What happens if my equipment is beyond repair?
If your equipment is beyond repair, we’ll advise you on replacement options and can assist with installation of new equipment.
What is included in your preventative maintenance service?
Our preventative maintenance service includes thorough cleaning, inspections, and repairs to ensure your equipment operates at peak efficiency.
How do I know when my equipment needs servicing?
We recommend regular servicing to prevent breakdowns. If your equipment shows signs of wear, or you notice performance issues, it’s time to call us.
Do you offer installation services for new kitchen equipment?
Yes, we provide expert installation services for new commercial kitchen equipment, ensuring everything is set up and running smoothly.
Are your technicians licensed and insured?
Yes, all of our technicians are fully licensed, insured, and highly experienced in servicing commercial kitchen equipment.
Can you help with the installation of gas equipment?
Yes, we have licensed gas technicians who can install and repair all types of gas-powered commercial kitchen equipment.
What is your service area?
We provide services across Sydney and surrounding areas. Contact us for more details on your specific location.
How do I prepare my kitchen for servicing?
Please ensure your kitchen area is clear of any obstructions, and make sure all relevant equipment is easily accessible for our technicians.
Do you offer discounts for regular customers?
We offer discounts on ongoing maintenance contracts and service packages for regular customers.
How can I pay for the services?
We accept various payment methods including credit card and other forms of payment. Payment terms will be agreed upon before the service/ call-out begins.
Do you provide a warranty on your repairs?
Yes, we provide a warranty on all parts and services. If something goes wrong after the repair, we’ll fix it at no additional charge.
What types of businesses do you service?
We service a wide range of businesses including restaurants, hotels, cafes, and other commercial kitchens in the hospitality industry.
